Refund Policy

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Refund Policy – Exchanges Only

At Shine Your Kindness Gifts, all sales are final. Due to the personalized and custom nature of our products, we do not offer refunds. However, we do provide exchanges under specific conditions.

Exchanges We will gladly replace items if they arrive damaged, defective, or incorrect. If you experience any of these issues, please contact us within 1 day of receiving your order at shineyourkindness@gmail.com. After receiving your request, we will evaluate it, and if approved, we will issue an exchange.

Conditions for Exchange

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• We require proof of purchase and clear documentation of the issue (such as photos of the defect or damage).

• If your exchange request is approved, we will provide instructions for sending the item back.  Unauthorized returns will not be accepted.

Non-Exchangeable Items Certain items may not qualify for exchange. This includes:

• Personalized items that have no manufacturing defects or damages.

• Items reported after the -day period.

For any questions or assistance regarding your purchase, please reach out to us at shineyourkindness@gmail.com. We are committed to ensuring that each customer is satisfied with their purchase experience.